Frequently Asked Questions

Everything you need to know about your Fancii beauty essentials.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day risk-free trial. If you are not completely satisfied with your beauty tool, you can return it within 30 days of delivery for a full refund.

Do your mirrors come with a warranty?

Yes, all Fancii mirrors and beauty tools are backed by a 12-month limited warranty that covers any manufacturing defects or hardware malfunctions.

Are the LED bulbs in the mirrors replaceable?

Our mirrors use energy-efficient LED bulbs designed to last for over 50,000 hours. Because of their long lifespan, the bulbs are integrated and not intended for individual replacement.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.

How do I clean my Fancii beauty tools?

For mirrors, use a soft, lint-free microfiber cloth and a gentle glass cleaner. For skin devices, wipe with a damp cloth and mild soap; never submerge electrical components in water.